Shipping & Returns

Shipping

Shipping is provided by UPS.  Shipping rates are available at checkout and paid by customer per order based on weight and location except where "Free Shipping" is listed.  When "Free shipping" is available, it is provided by UPS ground service.  On those items were shipping is included, faster shipping methods may be selected and paid by customer at time of checkout. 

We ship orders 1-2 times per week so please allow up to 10 days to receive shipping information via email. If you provide an email when you checkout, you will be sent tracking information for your order.

Returns

We strive to meet your candle needs and if our products do not, for any reason, we gladly accept returns on products that are received back at the factory within 60 days of purchase. Please include and explanation of how we can improve on your candle experience so we can improve our candles.  Questions or return needs can be submitted through the ‘contact us’ page within this site or via email at info@davisburgcandlefactory.com.